Join the DOTTY Team!!!

Dottys Teahouse is a fast-growing, family run business with several locations, with HQ and the heartbeat of the business being based in Carshalton in Surrey! We are always on the lookout for likeminded, passionate and enthusiastic individuals to join our friendly team so please get in touch, we’d love to hear from you!

Who we are?

Dottys Teahouse is a vintage style, quintessentially British tearoom, cake shop and afternoon tea venue situated in the lovely village of Carshalton.

We are currently expanding and looking to grow the business in
exciting new ways. We are always on the look out for high energy,
passionate people to join our fantastic team.

Attention to detail, a love of people and of course tea and cake are
at the centre of our ethos. As a family run business our growing team
are considered part of the Dotty journey at all levels and supported
at every step of their development within the business.

We strive for the best customer service and are committed to creating
decadent experiences for all our guests whatever the weather.

Part time and full time roles are available to like minded people who
are keen to shine in our dynamic team at Dotty’s.

Why work with us?

Aside from great career progression opportunities
and competitive salaries we offer all staff *

* 50% staff discount *

* Regular team nights out, Christmas parties
and annual food and drink award ceremonies *

* Free cake! *

* Pension scheme with NEST *

* Monthly bonus rewards for being awesome *

* Refer a Friend bonus for recommending new
members of staff to the company *

* The chance to receive training with our Product Development team
and experienced Branch Managers, along with various training courses *

* Excellent progression opportunities with a growing
afternoon tea and events venue *


Current Vacancies Available…

Even if a specific role is not advertised and you have experience as either a chef, cake decorator, kitchen porter, administrator, in customer service or front of house, we would love to hear from you! Simply send you CV with a speculative job application email to EMAIL US.
Should your application be of interest to us we will get in touch as soon as a suitable position becomes available.

  • Please specify the role you are interested in:
  • Love Dotty's and want to work with us? Even if a specific role is not advertised and you have experience as either a chef, cake decorator, kitchen porter, administrator, in customer service or front of house, we would love to hear from you! Upload your CV along with a covering note.
  • Max. file size: 20 MB.
  • In 150 words please let us know a little more about you and what you have to offer Dotty's.

Our Teahouse cannot run without the support of a complete team and everyone plays a vital role from kitchen porters through to managers. The Assistant Manager is available to support and work alongside the Branch Manager to help run the Teahouse but is also able to lead and inspire. You will set high standards, uniting and spurring on the kitchen and front of house to create and serve our lovely customers.

Aside from being a people person and having a passion for great service, you’ll have:

  • Minimum of 12 months’ supervisory experience within an artisan luxury retail environment, preferably food retail
  • Experience of, and aptitude for, working in a “hands on” café environment
  • Good basic standard of literacy and numeracy; good basic IT literacy, proficient in use of Microsoft software including Word and Excel;
  • Good basic working knowledge of health and safety regulations and food hygiene legislation would be an advantage
  • Excellent customer facing skills with good verbal communication and the confidence and ability to establish a rapport with customers
  • Ability to communicate with staff and management at all levels
  • Good interpersonal skills with the ability to build effective working relationships and to work collaboratively with colleagues at all levels.
  • Excellent planning, organisational and time-management skills
  • Excellent time keeping and reliability

Do you have what it takes to make Dottys Teahouse a great place? The first thing to greet our customers, aside from a tempting array cakes, is our friendly Front of House team. We want every visitor to our Teahouse to leave wanting a second taste of what Dottys has to offer and this requires the dedication of outstanding individuals with a passion for our products.

Aside from being a people person and having a passion for great service, you’ll have:

  • Customer service skills to wow
  • Exceptional communication skills with excellent spoken and written English
  • Bundles of enthusiasm and a desire to give every task your all
  • Creativity and a personality that is reflected in your work
  • An ability to make customers smile with delicious cakes If we’re being really choosy, you’ll also have:
  • Experience in a similar bakery/café/restaurant business or transferable skills from a similar industry role
  • Worked in a team in a similar business, making great tea and coffee
  • Completed basic Health and Safety and Food Hygiene (Level 2 is ideal)
  • Excellent time keeping and reliability

Epitomising the sophistication of Afternoon and High Tea in all its splendour, our Secret Garden Room serves an extraordinary selection of teas, our famous fluffy scones and delicious sandwiches 7 days a week for all those special occasions. The Teahouse also specialises in private dining hosting an array of events from baby and bridal showers and to private birthday parties.

We are currently looking for a Host/Hostess for our Teahouse and Secret Garden Room. This is a pivotal role within the front of house team ensuring we leave a lasting impression on our valued customers.

Main responsibilities of the role include but are not limited to:

  • Provide a warm welcome and excellent first contact with the client approaching the restaurant including assessing their needs, meeting the operational standards and exceeding the customer’s satisfaction.
  • Assign the guest to a suitable table for their needs, providing them with the menu
  • Ensure that all standards of service are met whilst creating a positive and fun experience for customers.
  • Ensure that all tables are consistently laid out and that the restaurant is represented in the best condition possible and that all standards of service are met.
  • Inform guest about our Teahouse and specialties.
  • Ensure that you are knowledgeable about the food & drinks menu and be able to make confident recommendations our guests.

Entry Requirements

As a Secret Garden Host/Hostess you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at Dottys’.

Successful candidates for our Afternoon tea Host/-ess opportunity will demonstrate genuine dedication to Dottys’ and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced destination afternoon tea venue

Qualifications and Desirables

  • Experience as a successful Host/Hostess within Afternoon Tea or high-end restaurant.
  • Experience of running parties and private events is essential
  • Passionate about customer service and hospitality industry
  • Be really resilient and be able to manage and priorities tasks
  • Excellent diary management
  • An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times
  • All of our employees are ambassadors of our Vision, Values and culture.
  • We encourage the unique personalities and passions of our employees, working together; as a team across all locations.